Freight Damage Claim Submission Form
For a damaged crate delivery:
If the common carrier attempts to deliver an obviously damaged crate, please take many photos. The photos should be taken of the crate on the back of the carrier’s truck, being unloaded, and once it is unloaded. Sign for the crate(s) damaged. Notify the dealer who, in turn, will notify Arnold. Do not sign for the crate as “clean.” Immediately open the crate and document any damages with photos.
Timeframe to inspect:
Any crate(s) from Arnold should be opened promptly upon receipt at the warehouse. All items should be inspected within 48 hours of delivery and any damages should be noted with photographs. Notify the dealer who, in turn, will notify Arnold. Pictures of damaged goods and original cartons are required and must accompany your claim.
Damage noted during or after Installation:
Damages that are noted during or immediately after installation will be assumed to have occurred during transit from the warehouse to the job site and will not be the responsibility of Arnold.
Sending Images or Files
Use the link below to attach images of files by email transmission. NOTE: for large or multiple files, you may need to send more than one email.
Please Provide Us With As Much Information as Possible
Warranty Claim Submission Form
Sending Images or Files
Use the link below to attach images of files by email transmission. NOTE: for large or multiple files, you may need to send more than one email.
